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Evidence Guide: MSFGN3004 - Resolve quality and compliance issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFGN3004 - Resolve quality and compliance issues

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and organise quality and compliance checks

  1. Identify nature and scope of quality and compliance checks to be undertaken on work products and processes
Identify nature and scope of quality and compliance checks to be undertaken on work products and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret instructions and plans applicable to work products and processes

Completed
Date:

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Access and interpret legislative and workplace quality and compliance documentation applicable to checking process

Completed
Date:

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Identify work health and safety (WHS) and personal protection requirements of compliance check according to workplace procedures

Completed
Date:

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Plan and organise required materials, tools and equipment according to workplace and safety procedures and in line with workplace environmental considerations

Completed
Date:

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Identify quality and compliance issues

  1. Investigate products and processes and note actual and potential quality and compliance issues in workmanship, process, and materials
Investigate products and processes and note actual and potential quality and compliance issues in workmanship, process, and materials

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess nature and scope of noted non-compliances

Completed
Date:

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Document current condition of hardware, software, user and procedure

Completed
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Provide verbal and written reports on identified actual and potential quality and compliance issues to required personnel according to workplace procedures and nature of issue

Completed
Date:

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Escalate actual and potential quality and compliance issues that represent imminent risk and are outside scope of own level of responsibility

Completed
Date:

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Plan and implement solutions to resolve quality and compliance issues

  1. Identify and prioritise cost-effective and efficient solutions to resolve identified quality and compliance issues and meet quality, compliance and performance requirements
Identify and prioritise cost-effective and efficient solutions to resolve identified quality and compliance issues and meet quality, compliance and performance requirements

Completed
Date:

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Determine quality and compliance issues that can be resolved at own level, and escalate where specialist and higher level intervention is required according to workplace procedures

Completed
Date:

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Plan solution to resolve quality and compliance issues

Completed
Date:

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Check that planned solution complies with quality and workplace requirements

Completed
Date:

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Plan strategies for evaluating effectiveness of planned solution

Completed
Date:

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Document planned solution and evaluation strategies, and seek authorisation to proceed as required according to workplace procedures

Completed
Date:

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Implement planned solution to rectify identified non-compliances within scope of own role and according to workplace procedures

Completed
Date:

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Finalise quality and compliance resolution process

  1. Maintain record of substantiated non-compliances
Maintain record of substantiated non-compliances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate effectiveness of implemented solution using established strategies

Completed
Date:

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Legibly complete and process report detailing quality and compliance issues and implemented solution according to workplace requirements

Completed
Date:

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Clean work area and dispose of, re-use and recycle waste safely and sustainably according to workplace procedures

Completed
Date:

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Check tools and equipment, and tag and report faulty items according to established workplace practices

Completed
Date:

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Clean and store remaining materials, tools and equipment according to workplace procedures

Completed
Date:

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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

There must be evidence the candidate has completed the tasks outlined in the elements, performance criteria, and foundation skills of this unit, which must include the ability to:

plan and safely and effectively complete checks on five different products or processes relevant to own work in fabricating, assembling, or installing blinds, awnings, shutters, security screens or grilles

recommend and have accepted:

planned solutions to actual or potential quality and compliance issues

planned strategies to evaluate solutions

implement recommended solutions and report on each of the above five resolution processes and their outcomes

avoid backtracking, work flow interruptions and wastage

work with others in a team and use cooperative approaches to optimise productivity.

Three of the above issues must be separate and different quality issues, and two must be separate and different compliance issues.

There must be evidence the candidate has knowledge of:

quality and compliance requirements relating to products and processes being checked in performance evidence:

Australian standards

state and territory legislation and local government regulations

accepted industry good practice

manufacturer specifications

product drawings

key features of product specifications and workplace procedures relating to product and process checks described in performance evidence

work health and safety (WHS), legislative, and workplace requirements relevant to undertaking quality and compliance checks in the performance evidence, including safety data sheets, hazardous and dangerous goods codes and safe operating procedures

workplace procedures relating to:

identifying and resolving quality and compliance issues

communicating and escalating non-compliance issues with required personnel

recording and reporting non-compliance information

safe handling requirements for equipment, products and materials, including use of personal protective equipment

following work instructions and inspection processes to:

minimise the risk of injury to self and others

prevent damage to goods, equipment and products

maintain required production output and product quality

environmental protection requirements relating to disposal of waste material